Appointment Policy

Walk-in clients are welcome, however appointments are preferred. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments.  We now have work-in times available when our appointment schedule is already booked.  This basically means that you are a scheduled walk-in, and would be seen before those clients that just walk in the door.

Patient Arrival Policy

To better serve our clients, please sign in upon arrival for the following: appointment, walk-in, to drop-off or pick up a pet, and/or to refill prescription/OTC medications.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area.

All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Debit, Visa, MasterCard, Discover, American Express, cash and personal checks.

We accept CareCredit.  Click on link to apply and learn more.

http://www.carecredit.com/

Check Policy

If your check is returned for any reason, you are required to pay the full amount of the check, plus $30.00 fee or the legal limit permitted by your state law.  For (NSF) non sufficient fund check this merchant may debit your account electronically by the amount of the check plus $30.00 fee or the legal limit permitted by your state law.

There will also be a $10.00 service charge that is not automatically drafted.  You are responsible for paying this $10.00 directly to Blue Ridge Animal Hospital to avoid additional finance charges.

By paying with your check you accept the above terms.

CHECKTEK ACT (Advanced Check Technology)

1-800-347-3915

Drop-off Policy

There is a $8.00-$12.00 daily boarding fee for pets left all or part of the day for exams, vaccinations, or rechecks.  This fee may be waived at the discretion of the veterinarian.  This fee does not apply to those pets being left for bathing or grooming.

Sunday Pick-up Policy

We offer a Sunday pick-up time (5:00pm-5:30pm only) as a courtesy to those clients boarding their pets.  We ask that all clients utilizing this service prepay for their pet's boarding.  If you would like to pick your pet up from boarding on a Sunday, you must inform the receptionist of this when you drop your pet off.

*NOTE:  It is not cheaper to pick your pet up on Sunday.  Clients are charged the same as those who pick there pets up on Monday before noon.